- Stay calm. When a customer presents you with a complaint, keep in mind that the issue is not personal; he or she is not attacking you directly but rather the situation at hand. “Winning” the confrontation accomplishes nothing. A person who remains in control of his or her emotions deals from a position of strength. While it is perfectly natural to get defensive when attacked, choose to be the “professional” and keep your cool.
- Listen well. Let the irate customer blow off steam. Respond with phrases such as, “Hmm,” “I see,” and “Tell me more.” Do not interrupt. As the customer vents and sees you are not reacting, he or she will begin to calm down. The customer needs to get into a calm frame of mind before he or she can hear your solution—or anything you say, for that matter.
- Acknowledge the problem. Let the consumer know you hear what he or she is saying. If you or your company made a mistake, admit it. If you did not make a mistake and it is a misunderstanding, simply explain it to the customer: “I can see how that would be incredibly frustrating for you.” You are not necessarily agreeing with what the customer is saying, but respecting how he or she perceives and feels about the situation. An excellent phrase for opening up this particular conversation would be, “So, if I understand you correctly…” After the customer responds, follow up with, “So, if I understand you correctly, we were to resolve the problem by noon today. I can see how that must be frustrating for you.” Then be quiet. Usually, the customer will respond with “That’s right” or “Exactly.” By repeating to the customer what you think you heard, you lower his or her defenses, and win the right to be heard.
- Get the facts. After listening, take the initiative in the conversation. Now that the customer has calmed down and feels you have heard his or her side, begin asking questions. Be careful not to speak scripted replies, but use this as an opportunity to start a genuine conversation, building a trusting relationship with your customer. To help you understand the situation, get as many details as possible.
- Offer a solution. This happens only after you have sufficient details. One thing to keep in mind: Know what you can and cannot do within your company’s guidelines. Making a promise you cannot commit to will only set you back. Remember, when offering a solution, be courteous and respectful. Let the customer know you are willing to take ownership of the issue, even if it was out of your control. Take charge of the situation and let the customer know what you are going to do to solve the problem.
Morpheus Consulting FZE introduces revolutionary product exclusively for UAE market. Premium Recruitment Services (PRS) program handholds and mentors candidates while they look for their right employer. We have tailor made personalised modules based on experience and roles which helps you build the right audience and present you as a brand and not a commodity. Please email us on firstname.lastname@example.org for more information.
What is Morpheus Consulting premium recruitment service?
- Your 1:1 guide to the local job market.
- Support, groom and enhance your job seeking experience to ensure best version of you is what employers see
- You don’t become a candidate but the candidate!!
- Morpheus Personalized approach to you begins with
Psychometric test to determine your individual Personality, career and areas of improvements
- Based on your assessment your selected programme will be tailored
For more information about our company go to our websitehttp://morpheusgulf.com/
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We’ve been into the Talent Acquisition Industry for quite some time and we’re familiar with the tools & techniques that are commonly used by most of us. But would you like to know about the other Tools & Techniques that are available?
If you’re answer is yes, then you’d like to know about the#SourcingChat on, “Best Tools & Techniques used in Recruitment Process” if you’ve missed it. But don’t fret you can still catch up with the Top Tweets of the #SourcingChat and here they are…
Recruitment isn’t an exact science so we’re always proud to talk about the successes we have with both candidates and clients.
All-inclusive quarterly trips for those who hit their goals, uncapped bonuses, heavy training, management support
I was impressed with Sagar’sknowledge of the market, honest feedback he provided us with on candidates which proved he was really focused on cultural and team fit as opposed to just getting CVs across and meeting his targets.
Good experience for a career in sales. Numbers driven to perform. Would recommend for anyone looking to get into recruiting without any complaints
I enjoy the team work and spirit of the organization. They are very supportive and helpful in work place. I enjoy the assignments / companies that require assistance in transition on financial leadership.
Supportive Management. Work Hard & Play Hard environment. Good company to learn the recruiting industry and grow in your career.
Fun place to work for young people. Included meeting candidates, learning about market risk, working on a team, meeting with clients, and working closely with management.
If you are going for your first interview, you will be anxious to know what questions they are going to ask you and what you will answer. The key in acing your interview is by answering those questions in the right way.
here are some of the questions that most Employers ask while hiring for their Company.
So tell me about yourself
We assure you that you will come across this question and the best way to answer this is by shortening your life story and by being conscience about what is relevant to getting you that job. Start with saying your name, where you are from, what you are doing/studying and why you are here for this interview.
Why do you want to work here?
Don’t be rash and say something like “I need money to pay back my loans or I need this job for my visa status “say something that connects your needs with the companies need. Do a research on why the company is looking for candidates and relate to what they are looking for.
What are your greatest strengths?
Keep this as job related as possible by relating to a job or skill that you know to be an asset of yours. “I like traveling and making new friends” is not a good answer.
What are you greatest weakness?
This question is asked to test your honesty. However, you don’t have to be too blunt in explaining all your weakness. If you don’t know how to use some software or have less experience in a field, let them know that.
Where do you see yourself in 5 years?
For this question, don’t give out any naïve answers. Say what you would achieve with this company or what post you want to hone by then. “I hope to have enhanced my experience in this field and hopefully I am working on bigger projects by then”
Tell me about a time you faced a challenge
Everyone must have faced a challenge at some point in your life. Talk about why you had that challenge and what you did to bounce back from it. You can also talk about what you had learned from this experience. Avoid answering anything over confident like “I have not faced any challenges yet”.
Build a healthy and ethical environment. Need good management whose objectives and goals are aligned with the employees and as well as other stakeholders.
- Good company to work.
- Friendly environment.
- Good performance based incentive structure.
- Good growth opportunity.
Interview process is not that good. They only hire people to make their own work going. They have nothing to do with individual growth. They will call you in the morning 11:00 AM & finally will take your first round @ around 5:00 PM in the evening. They will make you wait for no good reason. They will lie about their incentive structure & once you start working, you will…
I have been working at Opus Professional Services Group full-time (More than a year).The culture is really fun and full of energy. Training team are really good, experienced and always around to help. There is a great team feel throughout the sales floor, but there’s still a drive for individuals to do well. I’ve worked in sales before but never had such hands-on training and help from managers before.The monthly reviews are really good to talk about performance and address problems. Keep this up, it works!