Posted in morpheus consumer complaints

7 Steps For Dealing With Angry Customers

telco-angry-customer

Customers get rude or angry for a variety of reasons—some justified, some not. But since you’re in business to serve your customers, you’ll likely encounter rude or angry individuals at one time or another. How you respond can make the difference between a customer who feels satisfied with the resolution and one who vows never to patronize your business again.

Here are tips for coping with a tense situation and hopefully resolving it to everyone’s satisfaction:

1. Remain calm. When a customer starts yelling or being otherwise rude, there is nothing to be gained by responding in a similar manner. In fact, that will probably escalate hostilities. Maintain control of yourself, even if the customer’s tirade makes you feeling like yelling yourself.

2. Don’t take it personally. Remember, the customer is not angry with you, they are displeased with the performance of your product or the quality of the service you provide. Your personal feelings are beside the point.

3. Use your best listening skills. The first thing an angry customer wants is to vent. To do so, they need someone to listen—and, for better or worse, you are that person. Listening patiently can defuse a situation, as long as the customer feels acknowledged in his or her complaint. Hear them out. When they are done talking, summarize what you’ve heard and ask any questions to further clarify their complaint. Body language can be critically important here. Keep eye contact. Stand or sit up straight. Keep your arms uncrossed.  Show how closely you’re paying attention to their problem.

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Posted in morpheus consumer complaints

Sample Consumer Complaint …

SAMPLE COMPLAINT PETITION
For defective good

CASE : Mr. X purchases a mixer grinder from M/s Y & Co. operating in the same town, in December 1998. Even within the warranty period of 1 year the grinder fails. M/s Y & Co. fails to rectify the defect. The manufacturer M/s Z Ltd., was also unable to rectify the mixer grinder. Frustrated, Mr. X finally approaches the District Forum.

COMPLAINT PETITION

BEFORE THE DISTRICT CONSUMER DISPUTES REDRESSAL FORUM,

Consumer Dispute Case No. ………/200

A petition under Section -11 of Consumer Protection Act
and In the mater of :

Mr. X

…… ComplainantVs.

1. Proprietor,
M/s Y & Co.

2. Managing Director,
M/s Z Ltd.,

….. Opposite PartiesTo
Hon’ble President and
Members of District Forum

May it please your honours :

This complaint petition is being filed on behalf of Mr. X,

, referred hereafter as Complainant, and is as follows :

1.0 That this complaint Petition is being filed under Sec.
2 (1)(b)(i) of the Consumer Protection Act.

2.1 That the opposite party No. 1 is engaged in the business of selling Consumer durables like refrigerator, TV, Mixer Grinder, etc. to the public for a consideration, apart from other activities. (Description about the O.P.)

2.2 That the Opposite Party No. 2 is the manufacturer of ‘A’ brand mixer grinders and other electrical household gadgets and that the mixer grinders of O.P. No. 2 are sold in retail by O.P. No. 1. (Description about the O.P)

(Narration of the incident)

.1 That on 26th December 1998 (date of purchase), the complainant purchased one ‘A’ brand Mixer Grinder, Sl. No……. (Details about the equipment purchased) manufactured by O.P. No. 2 from the show room of O.P. No. 1, vide Cash memo No…(Cash memo /Cash receipt No.), a photocopy of the said document is furnished at Annexure – I.

3.2 That the mixer grinder abruptly stopped functioning (Nature of problem encountered) on 8th January 1999 (when)
and the matter was immediately reported to O.P. No. 1. As per his advice the defective mixer grinder was handed over in their Service Centre, on 9th January 1999. A photocopy of the Service Centre receipt is furnished at Annexure – II.

3.3 That the mixer grinder was returned back after rectification on 24th January 1999.

3.4 That the mixer grinder was put to use on 25th January 1999. After running hardly for 5 minutes, the mixer grinder once again totally failed.

3.5 That the Complainant immediately reported the matter to O.P. No. 1 and also complained to O.P. No. 2. Copy of the letter is furnished at Annexure – III. (Furnish important relevant documents.)

3.6 That as per the advice of O.P. No. 1 the defective Mixer Grinder was once again handed over to their Service Centre on 30th January 1999. There was inordinate delay in rectifying the defect by O.P. No. 1. In April 1999 O.P. No. 2 advised O.P. No. 1 to replace the Mixer Grinder, Copy of the said letter is furnished at Annexure – IV.

3.7 That the O.P. No. 1 did not bother to honour the directive of O.P. No. 2 and till date the Complainant is suffering due to non-availability of the Mixer Grinder.

4.0 That the O.P.s had supplied defective good and they have to make good the losses suffered by the complainant.

PRAYER

In view of the submissions contained in the preceding paragraphs, the complainant most respectfully prays to the Hon’ble Forum to direct the Opposite Parties to :

(a) refund the cost of the Mixer Grinder, Rs. along with 18 % interest ;
(b) pay a sum of Rs. 10,000/- towards the physical strain and mental agony suffered by the complainant and his family members (compensation) ; and
(c) pay a sum of Rs. 1,000/- towards cost of this petition (Cost) ;

for which act of kindness, the complainant shall, as is duty bound, ever pray.
Signature
(X) (Name)
Complainant

Posted in morpheus consumer complaints

5 Ways To Maintain Work-Place Etiquette

 

workplace etiquiteHead offices are mostly at a certain distance from cubicles. It is essential to maintain certain behaviors during official hours and also when you are within the office environment.

Don’t use regional languages:

You should avoid talking to team members in group meetings in your regional languages as the others (one who doesn’t belong to same region) might feel excluded

Be sure with communication:

In most of the MNC companies employees interact with each other over emails, video conferencing and chats. So make sure you are expressing yourself very well in terms of your ideas to team members

Maintain your work-station:

It is the most common point among all that one should be concerned with. You should always keep your work-station clean and maintain personal hygiene. Always make sure your standards of personal hygiene and cleanliness are up to scratch.

Respect The Work-space
Put in the extra effort to ensure your colleagues don’t have any concerns about your habits. Keep common areas like restrooms and kitchens tidy, keep your voice down while on the phone, and conform to organization-mandated dress codes

Follow seniors
Often, the best way to go about adopting a certain model of behavior is to watch how the seniors do it. Executives higher up the corporate ladder can set an example for their juniors on workplace etiquette.

Posted in complaints, morpheus consumer complaints

Candidate Testimonials

Thanks for prompt responses, looking forward for your kind assistance in exploring job opportunities in line with my experience

Best Regards
Pramod Mishra

Thank you so much to your prompt response to resume, Job hunting can get very discouraging, It’s good to know that someone out there is actually reading my letters. Thanks do much for your time and attention.

Muhmmad Nashit

Thank you so much Mr. Kailash for getting back to me.This is the biggest proof of your professionalism. Appreciate your time and responses.

Sohaib Khan

Posted in complaints, morpheus consumer complaints

Consumer Reviews


Best paid indoor jobs within humane and high tech facilities.
Lots of management tools available but could use some on hands on training to benefit effectively. Now beginning to grow increasingly in paper pushing management staff instead of talented, front line, hands on teamleaders. Union has grown to be the major stumbling block for competitiveness of the organization in the global market.

Thank you Morpheus  for all of your hard work, I can thoroughly recommend the service we have received from you, from the first phone call .

It is fun for the most part. Great co-workers.
It is however very stressful.
Can be long, and confusing.
But very rewarding when it comes to your consumer.

Thanks to all the team at Morpheus. I’m several months into my new job and life in Dubai and couldn’t be happier. I would highly recommend Morpheus Human Consulting  as a recruitment

Posted in complaints, morpheus consumer complaints

HOW TO HANDLE CUSTOMER COMPLAINTS

  1. Stay calm. When a customer presents you with a complaint, keep in mind that the issue is not personal; he or she is not attacking you directly but rather the situation at hand. “Winning” the confrontation accomplishes nothing. A person who remains in control of his or her emotions deals from a position of strength. While it is perfectly natural to get defensive when attacked, choose to be the “professional” and keep your cool.
  2. Listen well. Let the irate customer blow off steam. Respond with phrases such as, “Hmm,” “I see,” and “Tell me more.” Do not interrupt. As the customer vents and sees you are not reacting, he or she will begin to calm down. The customer needs to get into a calm frame of mind before he or she can hear your solution—or anything you say, for that matter.
  3. Acknowledge the problem. Let the consumer know you hear what he or she is saying. If you or your company made a mistake, admit it. If you did not make a mistake and it is a misunderstanding, simply explain it to the customer: “I can see how that would be incredibly frustrating for you.” You are not necessarily agreeing with what the customer is saying, but respecting how he or she perceives and feels about the situation. An excellent phrase for opening up this particular conversation would be, “So, if I understand you correctly…” After the customer responds, follow up with, “So, if I understand you correctly, we were to resolve the problem by noon today. I can see how that must be frustrating for you.” Then be quiet. Usually, the customer will respond with “That’s right” or “Exactly.” By repeating to the customer what you think you heard, you lower his or her defenses, and win the right to be heard.
  4. Get the facts. After listening, take the initiative in the conversation. Now that the customer has calmed down and feels you have heard his or her side, begin asking questions. Be careful not to speak scripted replies, but use this as an opportunity to start a genuine conversation, building a trusting relationship with your customer. To help you understand the situation, get as many details as possible.
  5. Offer a solution. This happens only after you have sufficient details. One thing to keep in mind: Know what you can and cannot do within your company’s guidelines. Making a promise you cannot commit to will only set you back. Remember, when offering a solution, be courteous and respectful. Let the customer know you are willing to take ownership of the issue, even if it was out of your control. Take charge of the situation and let the customer know what you are going to do to solve the problem.
Posted in complaints, morpheus consumer complaints

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